Information We Collect
We collect information you provide directly and information collected automatically when you use our website.
- Contact details you submit, such as name, email address, phone number, and any message content
- Business information you provide when requesting quotes or proposals
- Usage data collected automatically, such as pages viewed, time on page, and referring URLs
- Device and technical data, such as IP address, browser type, operating system, and approximate location
How We Use Your Information
We use your information to provide and improve our services, communicate with you, and operate our website.
- Responding to inquiries, quote requests, and customer support
- Scheduling consultations and delivering services
- Operating, maintaining, and improving the website and user experience
- Analyzing site performance and usage
- Detecting, preventing, and addressing technical issues or security incidents
- Meeting legal, regulatory, or contractual obligations
Tracking Technologies
We use cookies and similar technologies to operate and analyze our website.
- Webflow may set functional cookies to operate site features and hosting
- Google Analytics helps us understand website traffic and usage trends
- Third-party tools may place cookies or use pixels to provide analytics, media, or embedded content
Your Choices About Cookies and Analytics
You can control cookies and analytics preferences.
- Most browsers allow you to block or delete cookies via settings
- You can opt out of Google Analytics by using browser add-ons provided by Google
- If you block cookies, some site features may not function properly
Legal Bases for Processing
Where applicable, we process personal information based on legitimate interests, consent, performance of a contract, and compliance with legal obligations.
Sharing Your Information
We share information only as needed to run our business and as required by law.
- Service providers that help host, maintain, or analyze our website
- Professional advisors, such as auditors or legal counsel
- Law enforcement, regulators, or courts when legally required
- Successors in the event of a merger, acquisition, or business transfer
Data Retention
We keep personal information only as long as necessary for the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce agreements.
Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
International Visitors
Our website is operated in the United States. If you access it from outside the United States, you understand that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.
Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us to request deletion.
Links to Other Websites
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for their content or privacy practices.
SMS Communications and Consent
Use of Phone Numbers for SMS Communication
By providing your phone number through our website forms, consultation requests, or other service inquiries, you consent to receive text messages (SMS) from Costner Building Group. These messages may include:
- Responses to inquiries or quote requests
- Appointment scheduling and reminders
- Project updates and service-related communications
- Customer support follow-ups
SMS messages are used solely to communicate information related to your inquiry or requested services.
Message Frequency
Message frequency may vary depending on your interaction with our team and the status of your project or request.
Opt-Out Instructions
You may opt out of receiving SMS messages at any time by replying:
STOP
After you send the STOP message, you will receive one additional message confirming that you have been unsubscribed. You will no longer receive SMS messages from us unless you opt in again.
Help and Support
If you need assistance with SMS communications, reply:
HELP
Or contact us directly at:
Costner Building Group
568 Griffith Rd, Charlotte, NC 28217, United States
Phone: 704-236-6502
Email: [Insert Support Email]
Message and Data Rates
Message and data rates may apply depending on your mobile carrier and service plan.
Consent Not Required for Purchase
Consent to receive SMS messages is not a condition of purchase. You may request information or services without agreeing to receive text communications.
SMS Data Sharing Policy
Costner Building Group does not sell, rent, or share phone numbers or SMS consent information with third parties or affiliates for marketing purposes. SMS opt-in data and consent will not be shared with any third parties.
Data Retention for SMS Communications
We retain SMS-related data only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the website after changes take effect means you accept the revised policy.
Contact Us
If you have questions or requests regarding this Privacy Policy or your personal information, please contact us.
Costner Building Group
568 Griffith Rd, Charlotte, NC 28217, United States
Phone: 704-236-6502